Shipping & Returns

Returns Policy

You may return new,
unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).


You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (1-2 business days), and the time it takes your bank to process our refund request (5 to 7 business days).

If you need to return an item, simply call or email us with your request. +61 431 528 337 or info@afropuffs.com.au


Shipping 

FREE SHIPPING within Australia on orders over $35!  All orders are shipped via Couriers Please or Fastway all of which  the companies will send tracking numbers directly to clients within Australia. Please advise in the note section of your order if you would like us to leave your package at your door if no one is there to receive it.  All P.O. Box addresses or addresses in the NT are shipped via Australia Post. 

Most orders arrive within 2-5 business days of shipping if you are in a city zone. Please add an extra day or two for those orders traveling to NT via Australia Post.  If you would like an order expressed please contact us directly at info@afropuffs.com.au immediately after placing your order. Express shipping is typical an extra $5 depending on your city limits.

We provide tracking numbers for shipments that are shipped in Australia.  Due to postal cost we are not able to provide tracking numbers for shipments outside of Australia.

We are not responsible for miss directed or lost packages due to incorrect addresses given by the customer.

NOTE: When paying by bank transfer, it typically takes 24/48 hours for the payment to be reflected in our account. Product will be shipped immediately upon payment confirmation. Please include the order ID number or your name on your payment.